Frequently Asked Questions
Everything you need to know about shopping at Poke-Hub.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that custom-printed items are final sale.
How do I know which size to order?
Each product page features a detailed size guide with measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Do you ship worldwide?
Yes, Poke-Hub ships to over 50 countries. Shipping costs and import duties are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your clothing materials sustainably sourced?
We are committed to quality and ethics. 80% of our collection is made from organic cotton or recycled polyester, and we only partner with WRAP-certified factories.